Gift cards and certificates can be redeemed at the merchant’s place of business per the rules and limitations of usage for that merchant.
Gift cards and certificates are never valid for prior purchases.
Purchases with the merchant that go beyond the value of your gift card or certificate will be the responsibility of the customer.
Gift Cards/certificates purchased for Aspen Falls Aveda Salon & Spa cannot be returned or redeemed for cash. Please contact us if you have concerns or issues regarding a purchase or have questions regarding our return policy.
Delivery of Product
Fulfillment of cards will occur directly from Aspen Falls Aveda Salon & Spa. Customers are responsible for notifying Aspen Falls Aveda Salon & Spa if a certificate has not been received within two (2) weeks of the date notification of shipment was sent, or within sixteen (16) days of purchase.
If you have notified us that the product was not received, and the gift card/certificate has been used an investigation will be conducted. Aspen Falls Aveda Salon & Spa may require that the customer sign an affidavit with a notary public relative to the missing product. To begin an investigation into such an issue, please notify Aspen Falls Aveda Salon & Spa.
Delivery is only available within the United States of America and Canada.
FedEx or UPS Shipping must be to a physical address, and may not be sent to a Post Office Box. Physical orders are made pursuant to a third party shipment contract, therefore risk of loss transfers after delivery to such shipper. Aspen Falls Aveda Salon & Spa is not responsible for orders canceled or delayed for reasons including, without limitation, limited or inaccurate information supplied, or an inability to contact the person that placed the order, or the cardholder for that order.
For certain orders additional verification processes may be followed. These processes may lead to a delay in shipping or email delivery of product.
Lost or Stolen Cards / Certificates
Certificates lost or stolen after having been received will be replaced so long as the card or certificate is still unused within the merchant’s system, and it is possible to revoke the previously issued card.
If your gift card or certificate has been reported lost or stolen and has been used within the merchant’s system, an investigation will be conducted. Aspen Falls Aveda Salon & Spa may require that the customer sign an affidavit with a notary public relative to the missing product. To begin an investigation into such an issue, please contact us.
Unless otherwise allowed by law, the gift cards and certificates have no expiration date and no fees.